Penny Hagen and Michelle Gilmore* are presenting excerpts from a recent article they wrote for Johnny Holland at UX Australia this week on the effectiveness and value that ‘User Stories’ bring to the design process. It’s a method we’ve borrowed from the agile development world and combined with our human centred design methods to create an effective way to document services (such as websites) which helps ensure that the people using them and their needs remain at the centre of the process.
From the article:
Collaborative design methods play a key role in aligning team members towards a shared and strategic project vision. In this article we describe how user stories stimulate and facilitate discussion and decision making with clients in the development of a User Experience Strategy. In our context (the development of online projects) the User Experience Strategy becomes an ‘in principle agreement’ on the shape of the project (what), its purpose (why), and provides potential implementation strategies (how). It takes into account all perspectives (e.g business, technical, marketing, brand) but privileges the intended user experience.
Read the full article on Johnny Holland
* Penny worked with Digital Eskimo from 2006 through to 2009, Michelle from 2007-2009.
