It’s been shown in a number of studies that HTML emails perform better than equivalent plain-text emails, so as a design agency we are often called upon by our clients to create HTML templates to support their online communications activities.
It seems like a simple task – create a newsletter design based on the website – a couple of hours work, maybe? Unfortunately, the task is deceptively difficult…
Owing in large part to the state of HTML support, and standards/CSS support, in the various popular email clients (software) that we typically need to support. Such clients include Hotmail, Windows Live Mail, Gmail, Yahoo! Mail, Outlook 2003 (and Express), Apple Mail, Mozilla Thunderbird, and more. And many of those are browser-based, meaning even further quirks on the basis of which browser the client is used in.
For those of us that have been working on the web for some time, the different compatibility issues that exist between clients is reminiscent of the dark days before web standards support improved dramatically (even with Internet Explorer’s issues). So far designers have been limited to clunky table-based layouts, deprecated font tags, and other “hacks” which result in very difficult to maintain HTML code. And they’re forced to do an enormous amount of testing to check under a myriad of circumstances.
All in all, this adds many $$ for our clients. And in our business, where we’re supporting a number of non-profit clients, this can be really frustrating – for us and, we suspect, our clients.
Our friends at Freshview, who have created two excellent web-based email list management tools in Campaign Monitor and MailBuild, have done the design community a valuable service by documenting support for standards in a variety of email clients. Things were looking better, until…
David at Freshview noted recently on the Campaign Monitor blog that the launch of Outlook 2007, far from improving matters, significantly degraded support for HTML in what is one of the most popular email clients, especially in the corporate world.
So, they decided, it was time for action. And thus began the Email Standards Project (which also has a Facebook group, of course). Similarly to the push for better browser support for web standards that kicked off during the dark ages of the browser wars (gee – sounds like something out of Star Wars!?), the Email Standards Project aims to establish a core set of standards that the design community wants supported, and then will encourage email client vendors to support these standards.
And of course, once those core set of requirements are supported, then we’ll move on to secondary requirements etc.
The Project’s website is launching today – so keep an eye on it to see how the campaign develops, and how you can help…